Site rules

The agreement (hereinafter referred to as the “Agreement”) is concluded between the online service for the exchange of title units: https://rubycash.org/, hereinafter referred to as the Executor, on the one hand, and the Customer, represented by the person who used the services of the Executor, on the other hand.

Definitions

Exchange of title units — an automated online service product provided by the Executor based on these rules.

Customer — an individual who agrees to the Executor’s terms and conditions and joins this Agreement.

Title unit — a conditional unit of a specific payment systеm that corresponds to electronic systеm calculations and denotes the scope of rights related to the agreement between the electronic payment systеm and its Customer.

Digital asset — a type of title unit on this service that requires transaction processing on a blockchain platform.

Application — a Customer’s submission of a proposal to buy or sell Title Units using the services provided by the Executor. By creating an Application, the Customer accepts the terms of service offered by the Executor in this Application.

1. Terms of the Agreement

These rules are considered established based on the terms of a public offer formed at the time the Customer submits an Application, which is one of the key components of this Agreement. A public offer refers to the information displayed by the Executor about the terms for submitting an Application. The main component of the public offer is the actions taken by the Customer at the conclusion of the Application submission, indicating their clear intention to complete a transaction under the conditions offered by the Executor before completing this Application. The time, date, and parameters of the Application are automatically generated by the Executor upon completion of this Application. The offer must be accepted by the Customer within 24 hours after the Application is completed. The service agreement comes into effect when the Title Units in the full amount specified in the Application are credited to the Executor’s account. Transactions with Title Units are accounted for in accordance with the rules, regulations, and formats of electronic payment systems. The Agreement is valid for the period from the moment the Application is submitted until it is terminated at the initiative of one of the parties. Any completed Title Unit exchange operation, as well as any other operation offered by the Executor to the Customer, is considered non-reversible, i.e., it cannot be canceled by the Customer after its completion—upon receiving the due amount according to the previously accepted transaction terms.

2. Subject of the Agreement

Using technical methods, the Executor undertakes to perform the Exchange of Title Units for a commission fee from the Customer after the Customer submits an Application, and does so by selling the Title Units to persons willing to acquire them at a price no lower than that specified in the Application submitted by the Customer. The Executor undertakes to transfer the Title Units to the details specified by the Customer. If any profit arises during the exchange process, it remains in the Executor’s account as additional benefit and premium for commission services.

3. Exchange Rules

3.1. General Exchange Rules.

3.1.1. Within 24 hours of the execution of the Title Unit Exchange, the Executor guarantees the rendered services unless other terms are specified.

3.1.2. If an amount different from that specified in the Application is credited to the Executor’s account, the Executor recalculates based on the actual receipt of Title Units.

3.1.3. If Title Units are not transferred to the Customer’s specified details due to the Executor’s fault within 24 hours, the Customer has the full right to demand the termination of the Agreement and cancel their Application, thereby receiving a refund of the Title Units to their account in full. Refunds are processed only if the Title Units have not been transferred to the details specified by the Customer.

3.1.4. If the Agreement is canceled, the refund of Title Units is processed within 24 hours after the receipt of the termination request. The Executor is not responsible for delays in refunds caused by factors outside their control.

3.1.5. If the Customer made an error during the transfer of Title Units or wishes to cancel the Application after transferring Title Units to the Executor’s account, the refund will be made minus the payment systеm’s transfer fee (for certain Title Units, the fee depends on the network’s requirements for transaction confirmation) and a manual handling fee equivalent to 5% of the transferred amount.

3.1.6. To request a refund of Title Units, the Customer must submit a refund request via an email sent to [email protected]. The email must be sent from the address specified in the Application for which the refund is requested, and the email must inсlude the Application number and the refund details.

3.1.7. Applications for Title Unit Exchange paid in amounts below the minimum exchange amount are not subject to execution or refund.

3.1.8. If Title Units are not received by the Executor’s account within the specified timeframe after the Customer submits an Application, the Agreement between the parties is unilaterally terminated by the Executor, as the Agreement does not come into effect. The Customer may not be notified of this. If Title Units are received in the Executor’s account after the specified timeframe, the Executor reserves the right to return the Title Units for the Application minus a commission to the Customer or to fulfill the Application at the current rate, provided the Customer contacts the support service.

3.1.9. If there is a delay in transferring Title Units to the details specified by the Customer due to the fault of the payment systеm, the Executor is not responsible for damages arising from the prolonged receipt of Title Units. In this case, the Customer must agree that all claims will be directed to the payment systеm, and the Executor will provide assistance to the extent possible within the framework of the law.

3.1.10. If manipulation of communication flows or interference aimed at disrupting the Executor’s operations, specifically its software code, is detected, the Application will be suspended, and the transferred Title Units will be recalculated in accordance with the current Agreement. If the Customer disagrees with the recalculation, they have the full right to terminate the Agreement, and the Title Units will be sent to the Customer’s specified details, minus all commission expenses.

3.1.11. By using the Executor’s services, the Customer fully agrees that the Executor bears limited liability within the framework of these rules for the Title Units received and provides no additional guarantees to the Customer, nor assumes additional liability. Accordingly, the Customer bears no additional liability to the Executor.

3.1.12. The Customer undertakes to comply with applicable legal standards, not falsify communication flows, and not interfere with the normal operation of the Executor’s software code.

3.1.13. The Executor is not responsible for damage or consequences resulting from an incorrect transfer of Title Units if the Customer provided incorrect details when submitting the Application.

3.2. Features of operations involving banks.

3.2.1. Bank transfers can be conducted via the payment systеm’s online banking. If the Application was processed through a bank operator or ATM, the Title Units are returned to the Customer within one day, taking into account commissions. Refunds are made only upon verification by the sender’s security service.

3.2.2. If the Customer provides incorrect recipient details for Title Units, the Executor is not responsible for any adverse consequences or damages resulting from this error.

3.2.3. The receipt of Title Units via Visa/MasterCard takes up to 60 minutes, or in exceptional cases, up to 5 (five) banking days.

3.2.4. If the Customer adjusts the payment amount or makes a payment from a third-party account, the Executor reserves the right to block such a payment. The refund of Title Units is processed according to the terms specified in clause 3.1.4 of this Agreement.

3.3. Features of Title Unit exchanges requiring blockchain platform processing

The Customer conducts a transaction involving Title Units, where the transaction speed depends on the blockchain platform’s processing speed.

3.3.1. Applications for exchange where the Customer gives such Title Units are considered paid when the required amount is received in the Executor’s account from the Customer and when the transaction receives the required number of network confirmations.

3.3.2. The Executor recommends the Customer set the network’s recommended fee for faster transaction confirmation.

3.3.3. The payout amount for the Application is reserved for 1 hour from the moment the Application is created. If payment for the Application is received more than 1 hour after its creation, the exchange may be completed with a delay, depending on the availability of the required currency reserve.

3.3.4. The rate is fixed after receiving the required network confirmations for the transaction. The fixation depends on the rate deviation of the Application relative to Binance and Kucoin exchanges. Recalculation is only possible in favor of the exchange service. Parser deviations within 1-2 minutes are possible.

3.3.5. The Executor recalculates the payout amount based on the current rate, depending on the selected exchange direction:

3.3.5.1. If the transaction for the Application was received after the allotted payment time;

3.3.5.2. If the transaction for the Application was received on time, but the received amount does not match the amount specified in the Application;

3.3.5.3. If the payout for the Application was not made due to incorrect recipient details or restrictions on the acceptance of Title Units by the recipient;

3.3.5.4. If the rate has changed, the rate recalculation terms are specified when creating the Application. The Executor reserves the right to execute the Application at the current rate at the time of actual payout.

3.3.6. Applications for exchange where the Customer receives such Title Units may take from 5 minutes to 180 minutes.

3.3.7. In the event of high network load or technical issues beyond the Executor’s control, the delivery time for Title Units to the Customer’s account may take up to 48 hours.

3.3.8. Applications for exchange with such Title Units where the actually paid amount is below the minimum exchange amount are not subject to execution or refund.

3.3.9. If the Customer paid for the exchange with such Title Units, where the Customer gives but the Title Units did not arrive in the Executor’s account within the specified payment time, the Customer must report this to the Executor’s support service. When contacting support, the Customer must provide a screenshot of the transfer from their wallet or exchange. The screenshot must show the transfer date and recipient address. After the Customer contacts support and the transfer is confirmed with a screenshot, the payment address will be archived. If the Customer does not address this issue within 12 hours of creating the Application, the Executor reserves the right not to fulfill the exchange paid with delay.

3.3.10. To avoid potential issues when transferring Digital Assets, we recommend checking your cryptocurrency address and incoming transactions for high risk using a specialized AMLbot service. To ensure the safety of users participating in the subsequent receipt of Digital Assets, as well as to combat money laundering of funds obtained illegally, the service adheres to AML and KYC policies, which are an integral part of this Agreement.

4. Rights and Obligations of the Parties

4.1. The Customer has the right to change the recipient’s details by submitting a request to change the recipient’s details in an email sent to [email protected]. The email must be sent from the email address specified in the Application for which the Customer wishes to change the recipient’s details, and the email must inсlude the Application number and the new details for receiving the Title Units. This clause is valid if the Title Units have not yet been sent by the Executor.

4.2. The Customer undertakes to:

• provide a valid email address when creating Applications;

• exclude any possible facilitation of illegal trade and any other illegal activities using the Executor’s services;

• exclude any possible facilitation of financial fraud, refrain from using the service to create and spread pyramid schemes, or for other activities that contradict legislation and legal norms;

• refrain from any actions in their practical activities using the service that may directly or indirectly harm efforts to combat money laundering and the legalization of illegally obtained funds;

• provide all documents verifying their identity upon the service’s request in case of suspected fraud or money laundering;

• not interfere with the Executor’s work or harm its software and hardware, and to provide accurate information to ensure the Executor meets all conditions of the Agreement;

• refrain from using traffic boosting systems or spam methods when using the affiliate program.

4.3. The Executor has the right to:

• at its discretion, establish a discount systеm for exchange operations;

• disregard discounts on exchanges if the exchange service does not generate a profit from the Application, i.e., the exchange percentage is negative or zero;

• suspend an operation if the Customer’s intent to profit from the exchange service’s rate differences is detected, pending investigation by the service’s security department;

• transfer information about the Title Unit transfer to law enforcement agencies, payment systеm administrators, and victims of unlawful acts proven by judicial authorities upon request;

• recalculate the Application rate based on the current market rate or process a refund of the Title Units to the Customer if the Application rate does not match the market rate for any reason;

• refuse to conclude the Agreement and process the Application, cancel ongoing operations, and return the Title Units deposited by the Customer if the Customer fails to comply with the conditions of this Agreement, without limitation to these measures.

5. Unforeseen Circumstances

5.1. In the event that unforeseen circumstances arise during the processing of the Customer’s Application that hinder the Executor from fulfilling the conditions of the Agreement, the time for completing the Application is extended for the duration of the force majeure. Neither the Customer nor the Executor will be held responsible to each other for delays or failure to fulfill their obligations resulting from force majeure circumstances, including natural disasters, fire, flooding, terrorist acts, government changes, civil unrest, as well as the malfunctioning of payment systems, power supply systems, communication networks, and Internet service providers. The Executor reserves the right to request the Customer provide an appropriate document confirming the occurrence of the unforeseen circumstances.

5.2. In the event of an error during the exchange payout, the Customer will be notified via the Application status and/or email.

6. Jurisdiction and Taxation

6.1. The services provided by https://rubycash.org/ may not be permitted in certain jurisdictions. By accepting the terms of the service, the Customer confirms that they are not a resident of such jurisdictions. This Agreement does not nullify the applicable laws of the countries where the Service and Customer are registered or located, nor the contractual relations between the Customer and the Payment systеm(s). If, under applicable law or other agreements, the Customer is prohibited from using the Service, the use of these services by the Customer is prohibited under this Agreement and will be deemed illegal, with the Customer bearing responsibility in accordance with applicable law.

6.2. The Service is not a tax agent for the Customer and will not notify the Customer of their tax obligations. The Customer undertakes to independently pay all taxes required under the tax laws of their place of residence.

6.3. The Customer guarantees that they are the owner or have authorized rights to manage the funds used in their transactions.

6.4. This Agreement is accepted by the parties, represented by the Executor and the Customer, as equivalent to a legally binding contract in written form.

7. Claims and Disputes

7.1. Claims under this Agreement are accepted by the Executor in the form of an email in which the Customer specifies the nature of the claim. The email is sent to the details specified on the Executor’s website.

8. Miscellaneous

8.1. The use of the Executor’s services for conducting illegal transfers and fraudulent activities is strictly prohibited. By entering into this Agreement, the Customer undertakes to comply with these requirements and, in the event of fraud, to bear criminal liability in accordance with applicable law.

8.2. This Agreement may be amended unilaterally by the Executor without additional notice to the Customer.